Curbside Pickup FAQ
While the Bristol Public Library and Avoca Branch are still closed to the public, starting May 13th, we will offer curbside pickup of materials put on hold. Between the hours of 10:00 AM and 4:00 PM, Monday through Friday, patrons will be able to pick up holds they have placed using our online catalog.
How do I place and pick up holds using curbside pickup?
- Place your hold in our online catalog, or email circ@bristol-library.org or call 276-645-8780 if you have item requests. Requests made after 3:00 PM may not be fulfilled until the next business day.
- Please wait until you receive an email or phone call confirming your hold is ready for pick up.
- Arrive at the library and pull to the book drop (enter through Goode Street parking lot, go around the back side of the building)
- Wait in your vehicle with your driver’s license or identification ready and call 276-645-8780 to let us know you are here, ready to pick up your items.
- Staff will place your items in the trunk or back seat of your vehicle.
Can I return library items?
Yes, you can return your items in the book drop.
Is the Avoca Branch library also offering curbside pickup?
Yes, Avoca is also offering curbside service.
- Place your hold in our online catalog, or call 423-968-9663 if you have item requests.
- Please wait until you receive an email or phone call confirming your hold is ready for pick up.
- Arrive at the library and pull to the front entrance.
- Wait in your vehicle with your driver’s license or identification ready and call 423-968-9663 to let us know you are here, ready to pick up your items.
- Staff will place your items in the trunk or back seat of your vehicle.
- If you have any questions about the process, please call 423-968-9663.
Do I need a library account to receive items through curbside pickup?
Yes, a library account is required.
If you do not have a library account, call 276-645-8780 and we will set up a temporary account for you.
Can I place a hold on books from other libraries?
Yes, but holds on items from other libraries may be delayed, depending on the opening status of those specific libraries.
Can I donate items?
We are not accepting donations at this time.
Can you fax or print something for me?
We are not offering fax services or wireless printing at this time.
We can print PDF files that you email to reference@bristol-library.org. You will recieve a reply email with instructions on picking up your prints curbside. Any charges will be placed on your library account.
